My signature looks different in a reply
Why mail clients sometimes rewrite your signature in a quoted reply.
My signature looks different in a reply
This is a known issue and rarely caused by MailManagers.
What's happening?
When someone replies to your mail, their mail client (Outlook, Gmail, Apple Mail) includes your original mail as "quoted" text. While quoting, some clients strip inline CSS styling, causing borders, colors or layout to differ.
Who does this?
- Outlook desktop — rewrites via Word, strips many CSS rules
- Gmail web — softens formatting in quoted text
- Some mobile clients — reset everything to default styling
What MailManagers does about it
We use double safety mechanisms:
- HTML attributes (
border="0",cellpadding="0") that work without CSS - Inline CSS that most clients respect
- Tables with
role="presentation"andborder-collapse:collapse
What you can do
Make sure your signature is properly embedded at send time in your outgoing mail (not only in a quoted reply). A new mail always shows the signature correctly — in a reply it depends on the recipient's client.
Tip
Test your signature by sending a test mail, then replying to it and checking the quoted version in your own client. Optionally ask a customer with a different mail client how it looks for them — that shows how others see your replies.