Forgot password or 2FA reset

Forgot password

1. Go to the login page.
2. Click Forgot password?
3. Enter your email address.
4. You'll get a reset link. The link is valid for 30 minutes.
5. Click the link, choose a new password, log in.

2FA code lost

If you lost your 2FA app (phone gone or app erased) but can still log in with your password:

1. Log in with your password.
2. At the 2FA step, click Use backup code.
3. Enter one of your saved backup codes.
4. Once in, go to Account → Security → disable 2FA.
5. Re-enable 2FA with a new authenticator app, and store the backup codes safely this time.

Backup codes also lost

Email mail@mailmanagers.be from the email address linked to your account. We help you regain access after identity verification. Reply typically within 1 business day.

Tip

Store your backup codes in a password manager (1Password, Bitwarden) — not in the same app as your 2FA. That way you always have access.